pdcauditing.com

This program is about mutual support that arises when top management comes in contact with those who manage top quality systems, expressed in financial terms.

To listen to the program, please click on the title below:

Management Support

Thanks for all the E-mails and comments here at the website! The next program will address Rodolfo Tamez’s suggestion that we discuss Customer Complaints - another opportunity for improvement that naturally fosters top management support!

paulpalmes@pdcauditing.com

This program is about communication and that it’s a constant work-in-progress in every organization. Regardless how well structured the management system, the arrows of communication between processes are the lifeblood of every company.

To listen to the program, click on the title below:

The Arrows

Comments are welcome, or E-mail Paul directly at paulpalmes@pdcauditing.com

Previous discussions laid a foundation for the 9 essential elements explained in this program. As a system, these interdependent processes create a virtual improvement engine as top management improves its ability to make good decisions from timely and accurate internal and external information.

To listen to the program click on the title below:

Quality Management System Development

Thank you so very much for the many positive recommendations you’ve extended to others about this program! We are most grateful for your support and urge you to write to us at paulpalmes@pdcauditing.com or through comments here at the website.

Paul

The third point in the Quality Triad is a Mission that inspires, creates momentum and unites an organization to achieve greatness. Missions are “BHAGS,” or, Big Hairy, Audacious Goals such as JFK’s famous call to a nation to, “Put a man on the moon and return him safely home by the end of the decade.”

To listen to the program, click on the title below:

Mission

As always, I look forward to your comments and/or suggestions for future programs!

paulpalmes@pdcauditing.com

Todays program examines the relationship between an orgnization’s Values and its “Best Future,” or Vision. This second point in the Quality Triad seeks to define the end result of an organization that is actively working in concert with its Values.

To listen to the program, click on the title below:

Vision

Your comments are welcome! Please add them to this post or E-mail me directly at: paulpalmes@pdcauditing.com

Enduring organizations are grounded in more than well defined processes and customer focus. At its core, a world-class company makes everyday decisions at the organizational level in concert with its core values. This is the first of three programs regarding the Quality Triad of Values, Vision and Mission.

Click on the title below to listen to the Podcast:

Values

Comments directed to me are certainly welcome, adding your thoughts to this and other posts is even better!!!

Thanks,

Paul

This is part two of our discussion of the PDCA cycle as a tool for continuous improvement. The PDCA cycle repeats itself throughout the ISO 9001:2000 Quality Management Standard as it does throughout every organization, whether or not the organization fully realizes it.

Click on the title below to listen to the Podcast:

PDCA, Part Two

All comments are much appreciated. Please feel free to post your reactions to this and other programs in the series, and also let me know if there’s a particular need or interest you have relative to the subject of quality in the 21st century.

Thanks,

Paul