Mon 26 Sep 2005
Preventive action is insurance against an uncertain future. Great companies practice preventive action as “Risk Management” and instill responsibility throughout the organization to think ahead and plan accordingly.
To listen to the program, please click on the title below:
Thanks for your encouragement and suggestions. Leave a comment or send an E-mail directly to me at paulpalmes@pdcauditing.com
Sun 18 Sep 2005
Large and small, local or international, all companies share the need to occasionally look deep within their operating methods in the wake of non-conformance in order to learn from their mistakes. World-class organizations recognize that solid root cause analysis and timeliness in correcting their processes are vitally important to their ability to compete effectively and meet their customer’s high expectations.
To listen to the program, click on the title below:
Thanks for all the encouragement! Your E-mails and comments are especially appreciated!
Paul
Sun 11 Sep 2005
Denise Robitaille and I worked together for the past several years as ANSI representatives on the new ISO 10014 international standard, now in “DIS” stage. We met recently in Washington DC during the US TAG to TC 176 meeting and I arranged to interview her for this Podcast as a follow up to our last program about customer complaints. Her books are excellent and published by Paton Press. Click on this link for further information:http://www.patonpress.com.
To listen to the program, please click on the title below:
Customer Complaints - Interview with Denise Robitaille
E-mails are appreciated and the direct address is paulp@northernpipe.com. If you prefer to leave a comment at the website (pdcauditing.com) I’m sure we’d all love to join in the conversation!
Paul
Mon 5 Sep 2005
Thanks to Rodolpho Tamaz who recently expressed his interest in discussing best practices for managing customer complaints. Here’s hoping that one or two ideas in this Podcast are of benefit to you and your organization in dealing with your next customer complaint.
To listen to the program click on the title below:
Customer Complaints
Many thanks for your E-mails and posted comments. If I can address any of your concerns or discuss concepts of special interest relating to quality management, please let me know!
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