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After a week in Switzerland it’s to be expected that this next program launches a mini series about the international ISO quality management standard. To listen to the program, just click on the title below:

ISO Quality Management

Thanks for the E-mails! Either as comments here at the site or directly to paulpalmes@pdcauditing.com- they’re very much appreciated!

Paul

The tunnel picture that serves as a banner to this website was a bit of a shock to discover in real life as I drove from Geneva to Luzerne during last week’s visit to Switzerland. Whether I actually passed through this tunnel or other members of its immediate family is uncertain. What is clear is that its construction is definately according to Swiss design.

Living with snow, sleet and freezing rain as we do in Minnesota/North Dakota, USA would be that much easier were we to tunnel between cities much as the Swiss connected towns and villages on either sides of major mountains. As a college student making regular trips from New York to Ohio, I was fascinated by similar tunnels on the Pennsylvania Turnpike. By comparison, however, the Swiss have elevated tunnelling to an artform.

Communication is tunnel-like as it connects us to those things we seek. “Driving to the point,” and “following along” are metaphors for progress to some new understanding as either the path breaker or next in line. That moment when first noticing the sun on those tunnel walls, as the end ever so gradually came into view, was identical to the feeling I experience when a new concept takes hold within me. It’s immediate, refreshing and affirming. Driving out of a tunnel, we emerge into a new realm - with unlimited headroom!

Juran’s work had a profound effect on mid-2oth century management as he echoed and expanded the work of Deming, collected what continues to be the preeminent text of the Quality Management Body of Knowledge and popularized what we have come to call the 80-20 Rule. The net effect of those contributions will remain with us in perpetuity.

To listen to the program, click on the title below:

Juran

If you wish to E-mail me directly, feel free to do so at paulpalmes@pdcauditing.com. Or, better yet, leave a comment here at the site. That way, everyone can follow along and add their thoughts when the spirit moves them!

The last seven of Deming’s 14 points are bit more direct. They are also a call to recognize unlimited human potential and our innate ability to grow and improve. Though this may be the final Deming chapter in this series, there’s no doubt that his contributions will continue to echo throughout all previous and remaining Quality 101 programs. To listen to the program, please click on the title below:

Deming’s 14 Points - Part Two

Here’s hoping that you’re fit, rested and ready to have a great day. That ought to be more than a memory from when you were a kid in third grade! paulpalmes@pdcauditing.com