Deming’s 14 Points – Part Two

The last seven of Deming’s 14 points are bit more direct. They are also a call to recognize unlimited human potential and our innate ability to grow and improve. Though this may be the final Deming chapter in this series, there’s no doubt that his contributions will continue to echo throughout all previous and remaining Quality 101 programs. To listen to the program, please click on the title below:

Deming’s 14 Points – Part Two

Here’s hoping that you’re fit, rested and ready to have a great day. That ought to be more than a memory from when you were a kid in third grade!

2 thoughts on “Deming’s 14 Points – Part Two

  1. I’d like to discuss further how these points can be reconciled in manufacture of a product and in a market where standard products are ‘mass customized’ to a customer’s unique specifications. In other words, relatively low volume, but high variability designs.

    I always look forward to a new Quality101 podcast in the iTunes download window.

  2. Mark,

    I should think that the work you describe would very much require all of the 14 points with perhaps less attention to only # 3, “Cease Dependence on Mass Inspection.” If the key to your thoughts is that this work also experiences naturally high variability and therefore high potential for error, I suppose you would wonder where to start placing controls from a classic “14-points quality perspective.” Okay….. try this on for size:

    1) Top management must make clear that they are committed to best of class quality and do all they can to bring departments together (Points #14, 7 and 9). As a result and by working more closely, sales will understand the importance of bringing the most important customer needs to those who actually design and build the product. They will also remain in the process longer to assure the relationship provides more than expected (Points 1 and 2). You might want to listen to the very first Podcast as well that offers my definition of quality to amplify on this a bit….

    When I see high product variation, I default to a higher than average need to be “customer intimate.” A great finish carpenter or architect knows how to thrive in this sort of market, and it usually comes down to very close customer contact, at least through the initial build phases.

    If you need to discuss this in any greater detail, call me at NPP: 701-282-7655, ex 220. And thank you for the kind words, Mark!


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