A recent E-mail from Lauri Tuulberg of Estonia produced the subject of this Podcast. His question was intriguing to me in that it asks for guidance to often-faced issues. And even though the subject is quality program implementation problems, it’s clear that the same dynamics are at play in any new project – be it a sales campaign or the introduction of a new enterprise software program.
To listen to the program, simply click on the title below:
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