Small is Beautiful

This is an on-the-road Podcast produced in a hotel room the night before an important meeting. It’s also a personal revelation of sorts in discussing a line from Small is Beautiful, by E.F. Schumaker. (Harper and Row 1973)

“Development does not start with goods; it starts with people and their education, organization and discipline. Without these three, all resources remain latent, untapped potential.”

To listen to the program, click on the title link below:

Small is Beautiful

Thanks for all the comments and posts here at the site! If you want to write to me directly, my e-mail address is paulpalmes@pdcauditing.com

Corrective Action

Large and small, local or international, all companies share the need to occasionally look deep within their operating methods in the wake of non-conformance in order to learn from their mistakes. World-class organizations recognize that solid root cause analysis and timeliness in correcting their processes are vitally important to their ability to compete effectively and meet their customer’s high expectations.

To listen to the program, click on the title below:

Corrective Action

Thanks for all the encouragement! Your E-mails and comments are especially appreciated!

Paul

paulpalmes@pdcauditing.com

Interview with Denise Robitaille

Denise Robitaille and I worked together for the past several years as ANSI representatives on the new ISO 10014 international standard, now in “DIS” stage. We met recently in Washington DC during the US TAG to TC 176 meeting and I arranged to interview her for this Podcast as a follow up to our last program about customer complaints. Her books are excellent and published by Paton Press. Click on this link for further information:http://www.patonpress.com.

To listen to the program, please click on the title below:

Customer Complaints – Interview with Denise Robitaille

E-mails are appreciated and the direct address is paulp@northernpipe.com. If you prefer to leave a comment at the website (pdcauditing.com) I’m sure we’d all love to join in the conversation!

Paul

paulpalmes@pdcauditing.com

Customer Complaints

Thanks to Rodolpho Tamaz who recently expressed his interest in discussing best practices for managing customer complaints. Here’s hoping that one or two ideas in this Podcast are of benefit to you and your organization in dealing with your next customer complaint.

To listen to the program click on the title below:

Customer Complaints

Many thanks for your E-mails and posted comments. If I can address any of your concerns or discuss concepts of special interest relating to quality management, please let me know!

paulpalmes@pdcauditing.com

Management Support

This program is about mutual support that arises when top management comes in contact with those who manage top quality systems, expressed in financial terms.

To listen to the program, please click on the title below:

Management Support

Thanks for all the E-mails and comments here at the website! The next program will address Rodolfo Tamez’s suggestion that we discuss Customer Complaints – another opportunity for improvement that naturally fosters top management support!

paulpalmes@pdcauditing.com

Developing the Management System

Previous discussions laid a foundation for the 9 essential elements explained in this program. As a system, these interdependent processes create a virtual improvement engine as top management improves its ability to make good decisions from timely and accurate internal and external information.

To listen to the program click on the title below:

Quality Management System Development

Thank you so very much for the many positive recommendations you’ve extended to others about this program! We are most grateful for your support and urge you to write to us at paulpalmes@pdcauditing.com or through comments here at the website.

Paul

“M” is for Mission!

The third point in the Quality Triad is a Mission that inspires, creates momentum and unites an organization to achieve greatness. Missions are “BHAGS,” or, Big Hairy, Audacious Goals such as JFK’s famous call to a nation to, “Put a man on the moon and return him safely home by the end of the decade.”

To listen to the program, click on the title below:

Mission

As always, I look forward to your comments and/or suggestions for future programs!

paulpalmes@pdcauditing.com

Vision – The answer to “So What?”

Todays program examines the relationship between an orgnization’s Values and its “Best Future,” or Vision. This second point in the Quality Triad seeks to define the end result of an organization that is actively working in concert with its Values.

To listen to the program, click on the title below:

Vision

Your comments are welcome! Please add them to this post or E-mail me directly at: paulpalmes@pdcauditing.com